How to Shop
BA In-Stock Items:
Stock items are held in a central warehouse ready for despatch. Stock will be delivered within 1-3 days to the UK, for delivery outside the UK please allow up to 2-3 weeks for delivery. Always allow sufficient time to receive your items in advance of any event. If for any reason the stock is not available the Helpdesk will offer an alternative or confirm when the stock will be ready for despatch.
Ordering is simple:
For BA Staff:
All UK and International orders must be placed through the Purchase Order system, giving full delivery address and payment details. Please be aware that there is usually a delay between you raising the Purchase Order request and our team receiving it following the BA approval process.
All invoices will be sent to BA Procurement at Waterside
Personal orders may be placed via the website and charged to personal credit/debit cards. Please note: Full payment will be taken at the time of order including items showing “currently out of stock”.
For all other orders:
Payment will be taken by card at the checkout on the website. Please note: Full payment will be taken at the time of order including items showing “currently out of stock”.
BA On-Demand Items:
On-Demand items can be placed via the website using the enquiry basket. Once we receive your enquiry we will come back to you confirming price and lead time. If you have any queries please do not hesitate to contact the BA account team aviationmerchandise@dowlis.com
Any Special Requirements:
Please contact the BA team who will help you with any requirements you have. Alternatively send us an enquiry via the contact form on the Contact Us section.
Carriage:
Shipping costs will be calculated automatically via the website for both UK and International orders.
Currency:
All items are charged in sterling. Please allow for possible adjustments when converting from other currencies.
Contacts:
British Airways Account Management Team
Tel: +44 (0) 300 303 3545
Email: aviationmerchandise@dowlis.com